Refund Policy

EdgeMail Pro licences are sold and processed by Paddle.com Market Limited, our Merchant of Record. This policy describes when and how we will approve a refund, and how to request one. It sits alongside — and is subject to — the Paddle Refund Policy and the Paddle Buyer Terms & Conditions.

01The 30-day money-back guarantee

If you purchase a Pro licence and decide within 30 days of the original purchase date that it's not right for you — for any reason — we will approve a full refund of that purchase. No questions, no fine-print cross-examination.

There's a reason we offer this rather than a more generous window: the free version of EdgeMail on WordPress.org is the real trial. It lets you confirm that the plugin works with your hosting, your existing plugins, your Cloudflare setup, and your email deliverability situation before you ever enter payment details. The 30-day guarantee exists so you can verify the Pro-only features — log retention, retry queue, tracking, reports — fit your workflow too.

02What qualifies for the guarantee

The 30-day money-back guarantee applies when all of the following are true:

• The request is made within 30 calendar days of the original purchase transaction date (as shown on your Paddle receipt).
• The purchase is your first Pro licence purchase at the tier in question. Renewals of an existing subscription and upgrades from one tier to another are not covered by this guarantee — see section 03.
• The purchase was made through our Paddle checkout (links on edgemailapp.com). Purchases through third parties, partner bundles, or resellers are subject to those sellers' own refund policies.
• You are not engaged in serial refund behaviour, fraud, chargeback abuse, or other manipulative activity (see section 05).

03Renewals, upgrades, and subscription changes

Renewals

Annual subscriptions renew automatically. Because you've had a full year to use the product and decide whether it still fits, renewal payments are not covered by the 30-day guarantee.

You can cancel your subscription at any time — cancellation takes effect at the end of the current billing period and you keep Pro access until then. If an auto-renewal charge catches you off-guard and you cancel within a few days of renewal without having actively used the product in the new subscription period, contact us — we'll consider a discretionary refund on a case-by-case basis, and Paddle may also issue one under their own policy.

Upgrades

If you upgrade from a smaller tier to a larger one mid-subscription, Paddle charges you a prorated difference. The upgraded subscription doesn't restart the 30-day guarantee clock — the guarantee period is measured from your original first purchase of a Pro licence.

Downgrades

You can downgrade to a smaller tier; the change takes effect at your next renewal. We don't issue partial refunds for downgrades on unused portions of a higher-tier subscription.

04Statutory rights

Nothing in this policy reduces or replaces consumer rights you have under the law of your country of residence — for example the 14-day statutory right of withdrawal for digital content contracts in the UK and the European Economic Area, or the 5-day unconditional right applicable in certain jurisdictions under Paddle's buyer terms. Where a statutory right applies to you, it stands alongside the 30-day guarantee; you can rely on whichever gives you the better outcome.

Paddle's checkout may ask you to consent to immediate delivery of the digital product and to acknowledge that you lose certain withdrawal rights once access begins — this is a standard feature of EU digital-content law. The 30-day guarantee described in section 01 is our voluntary policy and applies regardless of that consent.

05When we will decline a refund

We (and Paddle) may decline a refund request where there is clear evidence of:

• Fraud, including chargeback fraud, stolen-card purchases, and account takeovers;
• Refund abuse, such as repeated purchase-and-refund cycles across tiers, across multiple email addresses tied to the same buyer, or to extract support time without any genuine intent to use the product;
• Licence-sharing or redistribution of the Pro code outside the terms of the licence (for example, making Pro available on sites beyond your tier's site limit, or selling licence keys on);
• Attempts to circumvent site-limit enforcement, update-distribution protections, or licence validation;
• Use of the Service to send spam, phishing, or other content that breaches our Terms or Cloudflare's acceptable-use policy.

Declining a refund under this section does not affect your statutory rights as a consumer in your country of residence, or your rights in relation to products that are not as described, faulty, or not fit for purpose.

06How to request a refund

1. Locate your Paddle order receipt. After your purchase, Paddle sent you a receipt email — look for a message from noreply@paddle.com or similar. It contains a secure link to view your order and request a refund.

2. Request the refund through Paddle, either via the link in your receipt or at paddle.net. This is usually the fastest route because Paddle handles payment processing directly.

3. Or email us at info@edgemailapp.com from the address associated with your purchase, with your Paddle order/transaction ID and a brief note. We'll approve eligible requests within 2 business days and pass them to Paddle for processing.

07Refund amount and currency

The refunded amount may differ slightly from the amount originally charged for reasons outside our control — specifically:

• Tax adjustments. Taxes collected at purchase are recalculated at refund; changes in rates or rules may change the total.
• Currency fluctuation. If your card's home currency is different from the currency of purchase, exchange-rate movements between purchase and refund can slightly change the amount you see credited.

Neither of these is a fee we charge — they reflect how payment networks and tax authorities handle cross-border refunds.

08Chargebacks

If something is wrong with your purchase, please contact us or Paddle first. We will almost always resolve the matter quickly. If you instead file a chargeback with your bank or card issuer, your Pro access may be suspended while the dispute is investigated, and repeated chargebacks without a prior good-faith attempt to contact us may be grounds for declining future purchases.

09Changes to this policy

We may update this Refund Policy from time to time. The "Effective" date at the top of the page reflects the latest version. Changes apply to purchases made after the effective date of the new version; purchases made under a previous version of this policy are honoured under the terms in effect at the time of purchase.

10Contact